🔒 Privacy Policy

Effective Date: 1 January 2026

Business Name: Heart Springs Holdings Pte. Ltd.

 

1. Introduction

 

At Heart Springs Holdings Pte. Ltd., we are committed to protecting your personal data in accordance with the PDPA.

 

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

 

By interacting with us, you agree to the practices described in this policy.

 

2. Personal Data We Collect

 

We may collect personal data when you:

• Fill in our contact or booking forms on our website

• Contact us via WhatsApp, Instagram, or other messaging platforms

• Book or attend an appointment with us

• Communicate with us for enquiries or customer support

 

Types of data collected may include:

• Name

• Contact number

• Email address

• Appointment and service details

• Relevant health or wellness information (where necessary for treatment)

• Any other information you voluntarily provide

 

We may also collect technical data such as IP address and browsing behaviour.

 

3. Purpose of Collection, Use and Disclosure

 

Your personal data may be used for the following purposes:

• Scheduling and managing appointments

• Providing personalised TCM and wellness treatments

• Responding to enquiries and customer support

• Sending appointment reminders and service updates

• Marketing and promotions (where consent has been given)

• Improving our website, services, and customer experience

 

4. Cookies and Tracking Technologies

 

Our website uses cookies and similar technologies to enhance your browsing experience and improve our services.

 

Cookies help us to:

• Understand how visitors interact with our website

• Remember your preferences

• Deliver relevant advertisements

 

We may use third-party tools such as Google Analytics and, where applicable, Meta Pixel for analytics and marketing purposes.

 

You may choose to disable cookies through your browser settings. However, doing so may affect certain functionalities of the website.

 

5. Communication via Third-Party Platforms

 

If you contact us via WhatsApp or Instagram, we may collect your contact details and conversation history to assist with enquiries, bookings, and follow-ups.

 

Please note that these platforms are operated by third parties, including Meta Platforms, and their respective privacy policies will also apply.

 

6. Disclosure of Personal Data

 

We do not sell your personal data.

 

We may disclose your data where necessary to:

• Payment service providers

• Booking or customer management systems

• Marketing and advertising platforms (where consent is provided)

• Service providers supporting our business operations

 

All third parties are expected to handle your data securely and in compliance with applicable laws.

 

All third parties are expected to handle your data securely and in compliance with applicable laws.

 

7. Access to Personal Data

 

Your personal data is only accessible to authorised personnel on a need-to-know basis.

 

This may include:

• Our management and administrative team

• Therapists or practitioners (only where relevant for your treatment)

• Customer service staff handling your enquiries and bookings

 

All staff are required to maintain the confidentiality of your personal data and handle it in accordance with our data protection policies.

 

8. Protection of Personal Data

 

We implement reasonable security arrangements to protect your personal data from unauthorised access, collection, use, disclosure, copying, modification, or disposal.

 

9. Retention of Personal Data

 

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

 

10. Your Rights Under PDPA

 

Under the PDPA, you have the right to:

• Request access to your personal data

• Request correction of your personal data

• Withdraw consent for the use of your personal data

 

To make a request, please contact us using the details below.

 

11. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

 

12. Contact Us

 

If you have any questions about this Privacy Policy or your personal data, you may contact us via:

• Website contact form

• WhatsApp, Facebook, or Instagram messaging

• Email: admin@heartspringsspa.com.sg

• Business Address: 50 Ubi Ave 3, #03-18 Frontier, Singapore 408866

 

13. Updates to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

 

14. Consent

 

By submitting your information through our website, contact forms, or messaging platforms, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.